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Welcome to Infor Support

We create experiences that people love by providing personalized service delivered by experts who understand their solution, their industry, and their business. We work with our customers to anticipate challenges, proactively pursue opportunities and make the whole of our partnership greater than the sum of its parts. To help ensure that each customer is successful using Infor software, we strive to:

  • Build a holistic customer experience across all Infor Support disciplines
  • Make it faster and easier for customers to get answers and find solutions with automated tools and expanded engagement channels
  • Maximize knowledge sharing and inspire innovation

Tel: +966 11 224 7500

Infor Concierge

Infor Concierge

With Infor Concierge, users can find everything they need to know about their Infor services and solutions, including:

  • Updates on support incidents
  • Quick views and voting on product enhancements
  • Dates for recommended classes
  • Information on product-specific education classes and webinars
  • Details on upgrades needed for the products they own

Infor Support Plan Features and Product Life Cycle Policy

Select a language below to read the Infor Support Plan Features document to understand the three Support Plans, their features and feature descriptions. You can also view the Infor General Product Life Cycle Policy here.