Licensing, Permitting, Billing, and Asset Management
Enhancing government services with cloud solutions
Streamlined citizen services with contactless solutions
Infor® public sector solutions provides state, city, or county citizens with high-quality services they can engage with anywhere, from any device. The suite of applications greatly increases government transparency and accountability to the public while maximizing productivity and efficiencies with more online self-services and targeted, relevant content.
Manage all user-defined licenses for businesses and individuals as well as test, issue, renew, and collect fees easily
Permitting
Handle all aspects of any regulatory processes, including applications, reviews, hearings, inspections, and fees
Billing
Process payments, send notices and invoices to customers, and manage rates, delinquencies, and licenses electronically
Citizen portal
Utilize contactless capabilities for requesting information, filing complaints, paying bills, and submitting applications
Plan review
A fully electronic process to order, schedule, plan reviews, and report on inspections with end-to-end GIS enablement
Mobility
Employ a mobile-ready platform with device-agnostic (iOS, Android, Windows) applications to work connected or disconnected
We wanted to find a system with one common database to share across all the departments and link all of our processes. Each department could access that common database to get needed information. We were also striving to cut costs.
Regulatory and enforcement software to enhance government services and transparency with robust citizen self-service.
Land management, planning, project management, building and use permits, digital plan check, licensing, billing, mobile field automation, mapping, and regulatory/code enforcement
Touchless business processes for permitting and enforcement
Citizen self-service portal and mobile field automation
GIS enablement, document management, electronic plan review and collaborative tools
Digital plan review tools, hearings, inspections, and fees
Streamlined processes that improve compliance and maximize revenue
Industry specific asset management for government agencies including utilities, public works, transportation, and storm districts. Fully integrated with other IPS modules, including customer service, civics portal, billing, and permitting.
IPS Customer Service is designed to help your agency respond to requests from the public quickly and effectively. Requests can take many different forms, such as reporting a problem, requesting a service provided by the agency, or simply requesting information.
Call center option with scripting
Civics citizen portal (adaptive design)
Direct link to work order management
Costing capabilities
Optional KPI enforcement
GIS mapping
Auto-assignment
Productivity by the numbers
Strengthen connections between citizens and government. The following statistics show how the Municipality of Anchorage benefited from implementing “one number to call.”
100%
ROI in just over 12 months
12.4%
saved on project budget
62%
increased customer service delivery
Additional resources
WHITE PAPER
Creating more responsive government
BEST PRACTICE GUIDE
Ensuring community business continuity in times of disruption for state and local government
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